At the top right of any OpenForms screen, you'll see a round icon containing your initials, select this to access the Account dropdown menu. Choose Profile to change your name, email, notification settings, and password, or enable multi-factor authentication.
If your OpenForms account is managed through Azure AD or OpenCities, talk to your IT team to update your details or password.
Change your name and email
Enter your First name, Last name, and Email address in the relevant fields, then Save changes.
When you Save a new email address, we’ll send you a verification email. You have 3 days to verify your address by following the instructions in the email. If you wait longer, you’ll have to add your address to the Profile page again.
If you don’t receive the email or something goes wrong, come back to the Profile page and click Send verification email again. Once you’ve been verified, you’ll see a Verified tick below your address.
If you're an OpenCities user, you can't change your details in OpenForms. You'll have to go to OpenCities to do this. Visit the OpenCities help center to learn more
Change your notification settings
We automatically send you emails to let you know when you’ve reached your storage and response limits. You can turn these emails off under Receive an email when... by unchecking the checkboxes and clicking Save.
If you’ve reached your storage and response limits, you should think about upgrading your plan to get more out of your OpenForms experience.
Change your password
- Select Change password under Password.
- Enter your Current password, then choose a New password and enter it again in the Confirm new password field to double-check it. Your new password must be 7 characters or more.
- Select Update to make the change. Your new password will come into effect immediately.
Manage multi-factor authentication
Multi-factor authentication will require your staff to enter a verification code when they log in. Each staff member can enable this for their account to help improve your security.
Enable multi-factor authentication
- Go to your Profile from the top-right dropdown menu.
- Select Enable under 2-step verification.
- Use your preferred authenticator app to scan the QR code and select Continue. If you're unable to scan the QR code, select Can't scan the code? and follow the instructions for manual entry.
- Enter the generated token into the Enter verification code field and select Verify.
Disable multi-factor authentication
To remove multi-factor authentication:
- Go to Profile and select Disable under 2-step verification.
- Select Disable in the confirmation pop-up box.
If you’re an admin needing to manage other user accounts in your organization, check out Manage users. Not sure if you’re an admin? See About authors, reporters, admins and account owners.