Form authors can customize the Response settings of each form, including the response notification for staff, the respondent confirmation email, and the success message.
In the forms settings, each of these can be configured using text, HTML formatting, snippets, and piped answers from the form or system data. You cannot apply custom email styling such as a header or footer as all forms will use the OpenForms defaults.
If your admin has created organization defaults, you may not need to create form response notifications. However, if you choose to edit the defaults, you must use HTML to format the notifications.
We've put together some templates you can use to gain an understanding of how you can use HTML formatting. When using these templates, the <br> tag represents a line break in the text, while content within braces (curly brackets) is a {{piped answer}}.
You can copy and paste these templates directly into the response setting fields, but you'll need to change the bold content to match your form and organization and replace the piped answers for form fields with your fields. The piped answers for {{FormName}} and {{RecNum}} (the receipt number) are system data fields and do not need to be replaced.
Get notified by email about responses
Email subject: You've received a new response for {{FormName}} {{RecNum}}
Email body:
Hi, <br><br>
An application for {{FormName}} was received today. Please review the response and process the application in two weeks. <br><br>
Attached is a summary of their response. <br><br>
Kind regards, <br>
Your Organization Name
After respondent submits response
Success Message:
Hi, <br><br>
Thank you {{your name field)}} for submitting your application. Our forms/applications/permit team will be in touch with you in the next two weeks.
Send respondent confirmation email
Email subject: Thank you for submitting your application. Your receipt number is {{RecNum}}
Email body:
Hi {{your name field}}, <br><br>
Thank you for submitting your application. Your receipt number is {{RecNum}}.<br><br>
Attached is the official record of your submission.<br><br>
Kind regards,<br>
Your organization name