The Email identity settings allow you to change the sender's name and email address for automated response and workflow emails coming from OpenForms. Form authors can change these settings for each individual form, while admins can set an Organization default to apply for each newly created form.
We recommend changing them to match your organization, but the default settings are:
- Auto respond from: noreply@openforms.com
- Name to display on emails: OpenForms
Change Your Email Identity
- Go to the form Settings > Response settings.
- Enter the email address you want to use in the Auto respond from field. All email addresses must be verified, and you can select an already verified address from the predictive drop-down list.
- If you enter an unverified email address, you must respond to a verification email that we’ll send you.
- Add a Name to display on emails for your sender's name. This is unique to all forms; even if you use a previously verified email address, you must enter a name, or it will default to OpenForms.
- Select Save response settings.
- Save and Publish your form.
Verify an Email Address
Your organization should have already updated your SPF record to ensure that you can use your domain with OpenForms emails. Once this is done, you should be able to add and verify any email address using your organization’s domain.
All email addresses must be verified, meaning you must have access to the inbox for that address. If you enter an unverified email address, it will be marked as Awaiting verification and we will continue to use the defaults until it is verified.
To verify an address, you must follow the instructions in the verification email you receive in the specified email inbox. Once verified, your form will use the email address and name for automated emails. Other users in your organization will also be able to select it from the list of verified emails for their forms.
The verification steps may vary depending on how your organization has configured its email domain.