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Support options

Help center

Our help center has all the how-to information, tips and tricks you need to get the most out of OpenForms. Here's where to start:

You can also find it by clicking the Help icon at the top right of OpenForms.

Something missing? We’re always trying to improve, so we’d love your feedback. Share your thoughts in the ‘Was this helpful?’ section at the bottom of any page.

Submit a support case

Can’t find what you need in the help center? You can get in touch with us by raising a support case.

There are two options when submitting a new support case. Firstly, you can submit a support request by sending us an email. Alternatively, you can log in to the Granicus Support Portal and submit a case with us. 

  1. Once you've logged in, select Contact Support from the navigation menu, and you will find a Create a Case form.
  2. Because you're logged in, your contact details will already be filled in. You can use the rest of the fields to give us details of the support you need, including a Description and any Attachments.
  3. Please note that for OpenForms cases, you'll need to select govService Suite from the Product Suite dropdown menu and OpenForms from the Product dropdown.
  4. Select Create Case to submit your ticket.

Check out this video for more information about how to submit and manage cases.

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