A response may be pending confirmation when a payment is submitted but the corresponding response fails to submit due to an error. When this happens, Reporters or Admins must manually match and submit a response to the payment, or delete the response if there is no payment.
How to Confirm a Response
To action a pending response:
- Go to the form's Responses tab and select Take action under the Responses pending confirmation count.
- Select the response and use the Receipt No or Response ID to match the response to a transaction in your payment provider's transaction log.
- If there is no match, then the response is an error, and you can use the bin icon to delete it.
- If there is a matching response, enter the Transaction ID and Amount from the transaction log into the response details in Forms & Workflow.
- Select the Confirm response button.
Once it is confirmed, the response will move to the Submitted responses tab where you can see the full details.
What Else?