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Allow Support to Access Your Responses

This is an Account owner task.

By default, Granicus support staff do not have access to your organization’s responses.

If you lodge a support request that requires us to view responses, we will ask you to grant us temporary access to those responses. 

To allow support access:

  1. Go to Account > Security.
  2. Under Support access, check the box to Allow access.
    support_access.png
  3.  Select Save changes.

We’ll let you know when we no longer need access and you can deselect this setting.

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