This is an Account owner task.
By default, Granicus support staff do not have access to your organization’s responses.
If you lodge a support request that requires us to view responses, we will ask you to grant us temporary access to those responses.
To allow support access:
- Go to Account > Security.
- Under Support access, check the box to Allow access.
- Select Save changes.
We’ll let you know when we no longer need access and you can deselect this setting.